This award of recognition program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.
The program is directly applicable to employment in all industries. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.)
O.S.S.D or equivalent
Mature applicants must be at least 19 years of age by the start of classes and be out of secondary school for at least one year. Mature applicant testing is available in the Counselling Department. The test(s) will demonstrate equivalency in required admission subjects. For more information please contact the Counselling Department at ext 3412.
Note: Students are encouraged to declare their program of choice with the Registrar's Office when registering for their first course. Students must declare their program of choice by the time they complete the third course in any one program. Applications for this program are not accepted through ontariocolleges.ca.
Online & Continuing Education