Hotel & Resort Management
Overview
The thrill of working in hotel and resort management lies in the dynamic nature of the industry, the diverse range of tasks and responsibilities, and the satisfaction of providing exceptional guest experiences.
The Hotel & Resort Management Ontario College Graduate Certificate program is designed for students intending to pursue a career in the hotel and resort industry for supervisory and management roles. Students can expect to be immersed in an innovative curriculum, formed from industry expertise and managerial skills.
The content is related to the pillars of the hospitality industry, including: entrepreneurial thinking, accounting and finance, marketing and sales, food and beverage, accommodations and human resources. Courses will assist students with the knowledge and ability to transition directly into the industry at the knowledge and ability to transition directly into the industry at the conclusion of the program, with a strong understanding of the internal relationships between departments and the various business functions that drive performance in the hotel and resort industry.
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This Lambton College program is licensed to and delivered by Queen's College (PDF), a licensed private career college in Mississauga, Ontario. Students who are registered at are students of a public college and as such, will receive full credit from Lambton College for all Lambton College courses completed at the Queen's College campus in Mississauga. Students who meet program graduation requirements will graduate with a credential from Lambton College. Students may be scheduled to have classes on Saturdays.
Admission Requirements
- A university degree
The admissions process is competitive and meeting the minimum academic requirements does not guarantee admission.
Lambton College reserves the right to alter information including admission requirements and to cancel a program or course at any time; to change the program curriculum as necessary to meet current competencies or changes in the job market; to change the pathways to third-party certification bodies; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations or over-acceptance of offers of admission. In the event Lambton College exercises such a right, Lambton College's sole liability will be the return of monies paid by the applicant or student to Lambton College.English Language Requirements
- IELTS of 6.5
- or -
- TOEFL iBT 79
- or -
- Passed Lambton Institute of English placement test
Please Note: IELTS is the only proficiency score accepted by the Study Direct Stream (SDS) program. Additional country-specific requirements may also be applicable.
Meeting the minimum English requirements does not guarantee admission. Students with higher English proficiency scores will receive priority in the admission assessment process.
Costs
- Term 1 $8,848.35
- Term 2 $8,024.86
- Term 3 $8,793.50
- Co-op Term $0.00
Total Cost of Program
Tuition fees are estimates and are subject to change each academic year. Fees do not include books (unless specifically noted), supplies or living costs.
Lambton College reserves the right to alter information including admission requirements and to cancel at any time a program or course; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies or changes in the job market; to change the pathways third-party certification bodies; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations or over-acceptance of offers of admission. In the event Lambton College exercises such a right, Lambton College’s sole liability will be the return of monies paid by the applicant or student to Lambton College.
Additional Fees
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Industry Certification Costs$135.00
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Additional Courseware Fees$200.00
WIL Project Fees
Students who are not successful in securing a co-op or fail to meet the co-op requirements will need to register in CPL-5559 WIL Project.
There is an additional fee of $2,480 for each student enrolled in the WIL Project course.
Textbooks
The anticipated cost for textbooks in this program is approximately $500 - $700 per term. This amount accounts for both mandatory textbook costs (included in tuition fees) as well as textbook fees not included in your tuition fee amount.
Important Dates, Deadline & Late Fees
For additional information on registration dates, deadlines and late fees please refer to Registration Dates and Deadlines.
Student Fees
A student services fee is included in your tuition.
Health Insurance Coverage
Emergency medical insurance is mandatory for all international students at Lambton College. This includes students who are full-time and part-time and who are on a co-op. This insurance is provided by GuardMe - a third party insurance provider.
See Insurance Costs & Details
Technology Requirements
In order to keep pace with the requirements of each and every course in your program, Lambton College requires that each student have access to a laptop while studying at our college.
Courses
Marketing Fundamentals
This introductory marketing course provides students with a comprehensive overview of the principles, concepts, and practices of marketing. Marketing plays a critical role in today's business landscape, helping organizations effectively connect with their target audiences, create value, and drive business success. This course explores the fundamental theories and techniques of marketing while also emphasizing the role of sustainability in creating long-term value for businesses, society, and the environment. Students are introduced to various marketing components, including consumer and business buying behaviour, customer segmentation, marketing research, product development, pricing, distribution, and integrated marketing communications.
Professional Communications
This course is designed for international students with diplomas or degrees. It focuses on polishing communications skills acquired through one's academic career and workplace experience. Through various business writing and speaking scenarios, students learn Canadian business practices and communication styles, incorporating inclusivity and diversity. Close attention is paid to proper incorporation of the intellectual property of others to ensure academic integrity. Students will practice organized and dynamic speaking and will strive for polished business documents.
Introduction to Hotels & Resorts
Travel and tourism is a valuable part of an industrialized nation's lifestyle and economy. Tourism continues to thrive as a top global sector (employing millions of Canadians and generating tens of billions of dollars in revenue each year). This course introduces the learner to the industry as a whole and examines the interrelationships of each sector. A discussion of how the tourism industry operates within the context of the Canadian marketplace is essential to learners. Topics covered include classification systems, career opportunities, demographics, planning, development, marketing, transportation, accommodations, food and beverage, travel and tourism services, event management and challenges and trends.
Financial Analysis & Budgeting
Manage and operate successful hospitality and tourism enterprises by gaining a solid understanding of financial management. Preparation and interpretation of financial statements and key performance indicators are some of the skills developed to maximize profitability of operations.
Human Resources
Gain the skills necessary to execute each stage of the employment process with a focus on attracting, developing, and retaining customer-focused tourism professionals. An exploration of Canadian employment law and the United Nations' Sustainable Development Goals (SDGs) will serve as a pathway to equity, diversity, and inclusion in the workplace.
Industry Certifications
Earn TrainCan Inc's nationally recognized safe food handling and WHMIS certifications, Smart Serve Ontario's safe beverage service certification, provincial AODA customer service training and the OHSA Worker Awareness certificate. A modular approach to industry specific training requirements ensure the foundation has been set for working in industry during the co-operative work term and upon graduation.
Human Interaction
HIN 3303 offers the learner a practical lesson in working with others in all of life's situations, including family, friends, school and the workplace. It is imperative that we have acceptable and effective interaction skills. Students will study and exercise various workplace practices to ensure that they can be valuable contributors to their workplace environment. Teamwork and many other group dynamics will be studied and practiced.
Food & Beverage Operations
Develop the skills, knowledge and abilities required for professional food and beverage service. Restaurant operations, service standards, mixology, tableside food preparation, and dietary requirements are explored in theoretical discussions and practical application.
Business Analysis
Strong computer skills are essential to finding Canadian employment in management and administration. This Business Analytics course introduces the use of data-driven techniques to identify and solve business problems. Students will learn key concepts of data analysis, from data collection and preparation to the application of predictive analytics models. Students develop skills in time management, self-discipline, and having an eye for detail by strengthening their ability to read and follow written instructions. Business Analytics is a course delivered using practical applications in the computer lab; through case studies and hands-on activities, students will learn to use Excel functionality more effectively in analyzing, interpreting, and visualizing data. Students will gain an understanding of the importance of data in today's business environment and will develop the skills necessary to identify, analyze, and utilize data for making better industry-specific decisions through case analysis.
Hotel & Resort Finance & Revenue Management
Managing capital and implementing a system of control for key inputs and outputs is vital to successful hospitality operations. This course is designed to assist students in understanding the complexities of controlling resources within the hospitality operation. Emphasis is placed on developing and measuring standards, budgeting, planning and forecasting for control within a food and beverage business. Other topics include cost-volume-profit analysis, inventory control and valuation, revenue and cash control and the use of technology in the management and analysis of cost data.
Lodging Management
Students consider entrepreneurial and corporate perspectives of lodging management and operations. Departmental contributions to the overall product are considered in the context of balancing customer service and financial accountability. Discussions include the impact on operations of Industry trends, security, and legal issues.
Tourism Trends & Strategy
Go beyond traditional tourism to explore current special interest tourism product development within a responsible and sustainable planning context. Emphasis is placed on the positive and negative impacts of tourism on cultures, societies, economies, and environments.
Job Search & Success
This course provides student with skills and knowledge to help support their career search and succeed in the workplace. Students align their personal skill set and goals to guide them on their career paths. They will learn how to effectively conduct a job search, build a professional and well-tailored resume and cover letter, and develop and practice interview techniques. Students will also develop their personal brand to help support effective career networking and aid in their job search. Teamwork and collaboration in the workplace are also discussed. Self-reflection is used to inspire insight and support their professional career journey.
Customer Relationship Management
Customer Relationship Management (CRM) enables companies to manage relationships with customers and prospects, tracking, analyzing, and interpreting data to create a competitive advantage. This course examines the principles of CRM in making customer interactions more personalized, efficient, and effective. Students explore how CRM improves customer retention, drives sales growth, and helps teams better collaborate. Students analyze what information is most critical and how to efficiently analyze data gathered to identify the best fit. Emphasis is placed on assessing customer needs, customer centricity and improving the advisor's ability to effectively manage the customer relationship. Understanding human behaviour and bias in finance, investor psychology and advisors' response to it is also explored. The course is designed to assist students to develop their personal brand and strengthen their presentation, communication, and negotiation skills through role-playing, video assessment, and applied learning exercises. Both traditional and digital prospecting methods are explored, along with the application of effective discovery, proposal creation, and problem-resolution strategies, all in support of creating a customer relationship built on trust. Topics include goal setting, planning, time management, sales analytics, key performance indicator analysis, and customer relationship building.
Hotel & Resort Operations Management
Approach corporate and entrepreneurial lodging operations from a departmental perspective. Discussions will encompass standard operating procedures, best practices, trends and legal considerations that ensure overall guest satisfaction and revenue maximization. A cloud-based property management system is used as a means of exploring hotel organization, front office procedures, rate structures, reporting, communication and the use of technology in lodging properties.
Hotel & Resort Employee Relations
Managing human resources is a critical component of operating a successful hospitality business. The Hotel and Resort industry relies heavily on people and the growth of relationships between management, staff and guests. Regrettably, this has been a challenge for some hospitality leaders resulting in high turnover, employee shortages and reduced service levels. This course introduces students to fundamental steps required to effectively identify, develop and continuously support positive, productive and fulfilled employees. Topics covered include job analysis and design, planning and recruitment, orientation, company culture, training and development, employee evaluations, compensation, negotiation, collective bargaining, health and safety, employee turnover and social responsibility.
Marketing Communications
Promotion of an experienced based business is a key to success in the tourism and hospitality industry. An exploration of traditional and digital approaches to marketing communications will provide a framework for developing effective promotional strategies for a tourism enterprise. Learners will assess and develop promotional tools that contribute to an Integrated Marketing Communications (IMC) campaign.
Hotel & Resort Capstone Project
This course provides the student an opportunity to demonstrate their skills by acting in the role of the project manager within a Hotel and Resort environment. This capstone course consolidates the learning from the previous courses and provides an opportunity to put learning into action through the use of a computer-based project management simulation. Upon completion, students prepare a lessons learned audit capturing their reflection of their own performance and that of their team mates.
Work Term (Full-Time)
Co-operative education provides students with the opportunity to apply classroom learning to the workplace, undertake career sampling and gain valuable work experience that may assist students in leveraging employment after graduation.
WIL Project
Work Integrated Learning (WIL) Project is aimed at enriching students by connecting different program areas of study, cutting across subject-matter lines, and emphasizing unifying concepts. The focus of the WIL Project is to make connections between study and industry by engaging students in relevant and meaningful activities that are connected to and practiced within the professional workplace. WIL Project allows students to enhance and strengthen their employability prospects post-graduation by fine tuning skills and knowledge and meeting the expectations of today's employers. Students are required to attend the scheduled shifts in the WIL office, reporting to the WIL Supervisor. Weekly real-world challenges are presented in the WIL office, designed by industry professionals. In addition to the weekly assigned deliverables, students are also offered professional development sessions, and exposed to industry guest speakers, enhancing their opportunity to develop their professional network.
Co-op Eligibility & WIL Project Fee
In order to be eligible to secure an approved full-time co-op work term (CPL-1049), students must have a GPA of 2.8 or greater and complete all the co-op eligibility requirements. Failing to do so will require students to enroll in CPL-5559 WIL Project at an additional cost.
Contact
Centre for Global Engagement
LAMBTON COLLEGE SARNIA
1457 London Road
Sarnia ON, N7S 6K4
After Graduation
Employment Opportunities
Graduates may find employment in all elements of full service hospitality and tourism operation including: front office, food and beverage, housekeeping, sales and marketing, accounting, finance and human resources.
Looking for Support After Graduation?
The International Graduate Services & Support Centre (GSSC) is a place dedicated to assisting International alumni as they seek employment and settle into Canadian life following graduation.
Post-Graduate Employment
International students who successfully complete their programs of study at Lambton College may be eligible to apply for a Post-Graduation Work Permit (PGWP) Program. This program allows students to gain valuable Canadian work experience.
A work permit under the PGWP may be issued for the length of the study program, up to a maximum of three years. A post-graduation work permit cannot be valid for longer than the student's study program, and the study program must be a minimum of eight months in length. The length and approval of the PGWP is determined solely by Immigration, Refugees and Citizenship Canada (IRCC).
Students must meet the eligibility requirements to apply for a post-graduation work permit.
Immigration Regulations & Changes
Immigration regulations are legislated by the Federal Government of Canada and are subject to change at any time without notice. Students are responsible for ensuring that they are in compliance with all Immigration, Refugees and Citizenship Canada regulations at all times during their studies and while in Canada. Lambton College staff are not authorized to provide advice or guidance on immigration-related matters. Prospective applicants and current students should consult the Immigration, Refugees and Citizenship Canada website or call the IRCC Call Centre at 1-888-242-2100 to answer or clarify any immigration-related questions or information.
Co-op
About Co-op
Students in this program have the opportunity to gain valuable work experience by applying classroom learning during co-op experiences.
Learn more about co-op terms and the roles and responsibilities of students and co-op advisors.
More Information
Student Responsibilities
- Course and program delivery schedules are proposed and subject to change for each intake.
- Students are required to bring their own laptop with wireless capability.
- Students are advised to bring an official copy of their most recent police clearance, driver's license, and vaccination record from their home country.
Technology Requirements
It is required that students purchase a laptop with a Windows operating system.
Internet Speed Requirements
For best performance for students learning remotely, an internet connection with a minimum of 40 Mbps download and 10 Mbps upload speed is recommended in order to effectively use video conferencing and remote lecture delivery software as well as, other online resources remotely. Due to the large area over which students may be dispersed, we are unable to recommend a specific provider, so you will need to inquire around your area to find one that best suits your needs.
Minimum Laptop Requirements
In order to access the internet and virtually-delivered software and courseware, student laptops should include the following at a minimum. By meeting the following specifications, students will be equipped to access software and courseware on their laptop through the internet:
- Intel i5 8th Gen Processor or equivalent
- 16 GB of RAM (with a minimum of 8 GB)
- 100 GB HDD or more
- HD Graphics
- Webcam with a microphone
- Wireless 802.11n/ac 5ghz capable
- Windows Operating System (Windows 11)
Software
To ensure students are getting the most our of their classroom experience, some software will be required.
Lambton College has made this software easily accessible online. Students can leverage our Microsoft Office 365 software packages and services. In addition, much of the software you require for your courses will be available on demand for use on any device - on or off campus.