Client Relations
Overview
The Client Relations course develops skills in communication, customer satisfaction, and conflict resolution for successful client management.
The program is directly applicable to employment in all industries. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.)
Admission Requirements
- O.S.S.D. or equivalent
Applications for this program are not accepted through ontariocolleges.ca.
Mature Student Assessment is available for this program. For more information, please contact counselling@lambtoncollege.ca. Review the Mature Student Admission process.
Academic admission requirements can be obtained through Academic Upgrading and the Pre-Programs at Lambton College.
Prior Learning Assessment
If you believe you have an equivalent level of knowledge and would like credit through Prior Learning Assessment, please contact online@lambtoncollege.ca or call 519-479-1023 at least two weeks before classes begin.
Credential Eligibility
If you are taking courses with the intention of completing this program and earning a credential, you must meet the Admission Requirements. It is your responsibility to supply proof of admission requirements to the Office of the Registrar before completing three courses in this program.
If you complete the program but fail to provide proof of admission requirements, you will be ineligible to receive your credential.
Costs
Course Fees
- Exact costs can be obtained during the registration process. Visit the Course List and select an individual course for associated course fees.
Graduation Fees
Students who successfully complete all the academic requirements for this program should submit their intent to graduate in order to receive their credential. The graduate module can be completed on myLambton via Self Service.
A graduation fee of about $75 is added to your account upon verification that admission requirements have been met. For exact fees contact your Enrolment Services Professional.
Textbooks
Textbook costs may be applicable to each course. Most textbooks can be purchased through textnet.ca, but some exceptions do apply. Some courses may have software or equipment requirements that are not included in the cost of the course and are the responsibility of the student. Please see individual course pages for course-specific textbook information.
Scholarships Available
There are 9 scholarships available for this program, with a total value of $1,000!
Technology Requirements
In order to keep pace with the requirements of each and every course in your program, Lambton College requires that each student have access to a laptop while studying at our college.
Courses
Mandatory Courses
Students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourages customers to return.
Textbooks
There is no required textbook for this course.
Please note: There may be required software or other resources for this course. Please be sure to check the course outline when you first log in to the course.
Host Course Code: AL-CAL0001Host Course Name: Building and Maintaining Customer Relationships
Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.
Textbooks
The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Creating a Corporate Service Culture.
Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.
Host Course Code: AL-COM0001Host Course Name: Creating a Corporate Service Culture
Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at great distances) and help to determine the pulse of client relationships.
Textbooks
There is no required textbook for this course.
Please note: There may be required software or other resources for this course. Please be sure to check the course outline when you first log in to the course.
Host Course Code: AL-CAL5009Host Course Name: Strategies for Fostering Client Loyalty
Students explore the economics of client value and the importance of building a quality service delivery team that ensures that service is provided in a stellar fashion and that employees buy into corporate culture and strategies that deliver the bottom line stakeholders are hoping to achieve.
Textbooks
The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Developing Client Service Teams.
Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.
Host Course Code: AL-CAL5010Host Course Name: Developing Client Service Teams
Electives (Select 2)
This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process.
Textbooks
The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Introduction to Business Management & Organizational Behaviour.
Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.
Host Course Code: SE-HRM742Host Course Name: Introduction to Business Management & Organizational Behaviour
Notes
Eligible for: Certified Human Resource Professional Designation
PLEASE NOTE: Sections with a Q at the end (e.g. Section 70Q) are 7 week courses. If you wish to take the standard 15 week version of a course, please choose the option without a Q at the end of the section number (e.g. Section 70).
This course is designed to provide participants with an introduction to management and leadership styles, and an opportunity to develop personal management skills. In today's changing economic and political climate, the role of a manager/supervisor can be extremely demanding and complex. In addition to managing the many practical aspects of a business operation, they must provide leadership by motivating, empowering, and supporting staff. Topics include leading effectively, ethics, corporate social responsibility, diversity, and innovation.
Textbooks
The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Management/Leadership Skills.
Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.
Host Course Code: DU-CCA1585Host Course Name: Management/Leadership Skills
Focus is placed on the development of modern management; organizational theory; the processes of planning, organizing, directing, and controlling; communications; behavioural strategies and techniques; ethical and social responsibilities in the practice of management; and an overview of human relations. Equivalent(s): MGT7310
Textbooks
The required text for this course can be found by going to textnet.ca, clicking on the "Browse by course" drop-down list and scrolling to Management Principles.
Please Note: Students are not required to purchase textbooks from textnet.ca. However, if students are purchasing textbooks from another source, they must ensure purchased textbooks are the correct edition and include any applicable software or add-ons.
Host Course Code: AL-MGT2310Host Course Name: Management Principles
Have Questions?
If you have any questions about our online programs, the courses offered, the registration process, or any other Online Education related questions, reach out to us.
Contact
Online Education
More Information
Prepare for Success
Variations due to Section
Remember to review the important dates associated with this program - some deadlines may be different depending on how your program is delivered and what section you're enrolled in.
Technology Requirements
It is required that students purchase a laptop with a Windows operating system.
Internet Speed Requirements
For best performance for students learning remotely, an internet connection with a minimum of 40 Mbps download and 10 Mbps upload speed is recommended in order to effectively use video conferencing and remote lecture delivery software as well as, other online resources remotely. Due to the large area over which students may be dispersed, we are unable to recommend a specific provider, so you will need to inquire around your area to find one that best suits your needs.
Minimum Laptop Requirements
In order to access the internet and virtually-delivered software and courseware, student laptops should include the following at a minimum. By meeting the following specifications, students will be equipped to access software and courseware on their laptop through the internet:
- Intel i5 8th Gen Processor or equivalent
- 16 GB of RAM (with a minimum of 8 GB)
- 100 GB HDD or more
- HD Graphics
- Webcam with a microphone
- Wireless 802.11n/ac 5ghz capable
- Windows Operating System (Windows 11)
Software
To ensure students are getting the most our of their classroom experience, some software will be required.
Lambton College has made this software easily accessible online. Students can leverage our Microsoft Office 365 software packages and services. In addition, much of the software you require for your courses will be available on demand for use on any device - on or off campus.